Today’s digitally empowered clients are demanding more from law firms.
More informed and price sensitive than ever before, clients want faster, more responsive, more transparent, and more personalised ‘human’ interactions and experiences with their law firm. In response, firms are having to adapt fast to technology forces that are changing the way they operate and work. And the pace of change is only set to increase as digital technologies continue to disrupt and redefine traditional business and client engagement models.
Failing to keep up with technological advances is not an option for the legal sector. This report discusses:
- Evolution vs revolution
- Rising to the transformation challenge
- Artificial intelligence (AI) and machine learning
- Legal analytics
- Chatbots and virtual assistants