Estate Agency & Property Services business places customer experience at the core of technology transformation
Kinleigh Folkard & Hayward, a London-based estate agency and property services company had a vision to completely transform the business by using technology to streamline operations and process, collaborate more effectively, and create a more productive and engaging working environment for its back-office staff, high street branches, customers, and suppliers.
- Network infrastructure
- Cyber and data security
- Disaster Recovery
- Back Up
- IT Support
The pursuit of a technology transformation road map that is aligned to business outcomes has delivered a modern, resilient, secure, collaborative, and agile business that is future-proofed for innovation and can adapt fast to cope with the ‘unexpected’ – something that proved critical in 2020.
Today, digitalisation permeates through the entire organisation, from the head office to each branch. The firm’s underlying infrastructure is built to scale and adapt as the business grows, cyber security services and policies ensure that client and company data is secure and compliant, and staff have the collaboration tools to can work from anywhere and from any device.
Building a modern workplace was part and parcel of a wider business transformation strategy designed to ensure the firm keeps up with the changing demands of customers. By pressing ahead with the planned deployment of Microsoft Teams in early 2020, the firm was able to support a remote working model that has been instrumental in keeping the business running relatively normally throughout the coronavirus pandemic.
With the technology and communications infrastructure already in place, this forward-thinking estate agency and property service company will continue to support and foster delivery of innovative services and experiences to customers.